To use the Internet version of Direct Access with your own Internet Service Provider

If you are using your own Internet Service Provider to connect to the Internet, you will need to use a Browser with 128 bit encryption to connect to Direct Access.

"Can I use the same phone numbers I use with my old version of Direct Access 4.0 (Citibank on the PC or PC Banking) with Direct Access 6.1?"
No. Direct Access 6.1 requires different telephone numbers for the direct dial (private network) version. The software will automatically lead you through a simple process to select a telephone number.

"I can't connect to Citibank!"
Have you ever connected before?

• If yes, have you made any hardware or software changes that might be preventing you from connecting?
• If no, what do you hear when trying to connect?

Do you hear a dialtone?

• If yes, is the modem dialing? Check the phone number to be sure that it is correct. Do you require an '8' or '9' to get an outside line? Is there a '1' or an area code entered that is not necessary (or vice versa)?
• If no, check to make sure that your phone line is plugged in to the line jack of your modem. For external modems, be sure that the modem is plugged in, turned on, and that the cable from the modem to the system unit is snug and secure. Verify that other communications software (like fax software) is turned off.

"I keep getting disconnected from my session!"
Follow the directions given in your Browser/Dialer user's guide to disable Call Waiting.

"Can I do my banking from overseas?"
Yes, through the Internet, as long as you have the prescribed level of encryption on your Browser and access to the Internet. See the Direct Access User Agreement regarding limits on exporting software outside the United States.

"I was able to log on, but I am not sure what my PIN number is."
Your PIN code is your Personal Identification Number used with your Citicard for ATM access.

"After trying to enter my password several times, I received an error code."
Contact customer service, and ask the representative to reset your Personal Identification Number.

"How can multiple users access their accounts using one computer?"
Follow these steps:

1. At the login menu select New User and click on the Enter button.
2. Type in your name, Citicard number and enter your Personal Identification Number in the appropriate boxes.
3. The next time you log in simply select your name from the drop down menu and enter your Personal Identification Number in the appropriate box.

"How can I remove a user from the drop down menu containing the list of users?"
Simply select the user from the drop down menu and press the "Delete" button.

"Where can I find Direct Access on the Internet?"
To locate Direct Access on the Internet type in the Address (URL): http://www.citibank.com/us. You will now see the Direct Access area on the screen. Click on Direct Access and enjoy the benefits of using Direct Access 6.1 on the Internet.

"I was trying to get to Direct Access using the Internet and received a "404 Error: File Not Found", what should I do?"
Please check the address (URL) you entered, and try it again. If you are using Direct Access 6.1 and receive this error, after you have tried a few times, please call customer service for assistance. If you are trying to locate another site on the Internet and receive this error, check your address and try again. If you still receive the error it may be helpful to wait and try later. It is possible that the information, or Web site you were looking for has been moved or deleted.